Last Updated: 28 March 2026
1. Who We Are
Jojo’s Scrubs is a medical scrubs and healthcare uniform retailer based in Nairobi, Kenya.
- Business Name: Jojo’s Scrubs
- Address: IBEA Building, 1st Floor Shop 08, Moi Avenue, Nairobi (next to Tembo Coop House)
- Phone: +254 790 035 018
- Email: info@jojoscrubs.co.ke
- Website: trinityvillakenya.com/
2. What Information We Collect
When you interact with Jojo’s Scrubs, we may collect the following personal information:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Delivery address (street, city, county)
- Order details and purchase history
- Payment information (processed securely — we do not store card details)
- Messages or enquiries sent to us via email, phone, or WhatsApp
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring website or search term
- Device type (mobile, desktop, tablet)
- Cookie data (see Section 7)
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order status and delivery
- To respond to your enquiries and provide customer support
- To send order confirmations and receipts
- To improve our website and product offering
- To send marketing communications (only with your consent)
- To comply with legal and regulatory obligations in Kenya
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance — to fulfil orders you have placed with us
- Legitimate interests — to improve our services and manage our business
- Consent — for marketing communications, which you may withdraw at any time
- Legal obligation — where required by Kenyan law
5. How We Share Your Information
Jojo’s Scrubs does not sell or rent your personal information to third parties. We may share your data with:
- Delivery partners — to fulfil your order and arrange shipping
- Payment processors — to handle your transaction securely (e.g. M-Pesa, card processors)
- Website hosting and technology providers — who support the operation of our website
- Regulatory authorities — where required by law in Kenya
All third-party partners are required to handle your data securely and in accordance with applicable data protection laws.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven (7) years in line with Kenyan commercial regulations. Marketing consent records are held until you withdraw consent.
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device that help us understand how you use our site. We use:
- Essential cookies — necessary for the website to function (e.g. shopping cart)
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — to deliver relevant advertising (only with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate data
- Deletion — request deletion of your personal data where no legal obligation requires us to retain it
- Withdraw consent — opt out of marketing communications at any time
- Complaint — raise a complaint with the relevant authority in Kenya
To exercise any of these rights, contact us at info@jojoscrubs.co.ke or call +254 790 035 018.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment transactions are processed via secure, encrypted connections. We do not store payment card details on our systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be available at trinityvillakenya.com/privacy-policy/ with the date of the latest revision shown at the top of the page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@jojoscrubs.co.ke
- Phone / WhatsApp: +254 790 035 018
- Address: IBEA Building, 1st Floor Shop 08, Moi Avenue, Nairobi (next to Tembo Coop House)
